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Help and FAQ

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Help and FAQ

  • What certifications does MingFeng Packaging have to ensure quality, production, and other compliance standards?
  • We currently hold authoritative certifications including ISO9001, ISO14001, ISO45001, ISO50001, ISO22000, SA8000, SEDEX, G7, FSC, AEO, ECOVADIS, and Disney ILS. Please refer to the attachment for details.

  • What measures do you take to protect product designs and manufacturing confidentiality?
  • We safeguard your IP with NDAs, encrypted file storage, factory confidentiality clauses, strict sample/mold control, and employee access restrictions

  • What is your minimum order quantity (MOQ)?
  • We do not set a minimum number of orders. Any quantity of order is worth to enjoy the best service of MingFeng.

  • What is the quotation timing?
  • Our quotations are free of charge. You can provide us with drawings or ideas, and our dedicated cost accounting department will calculate the packaging costs based on your information. The quotation time depends on the complexity of the packaging, with an estimated time frame of 1-3 days.

  • What packaging services does MingFeng provide?
  • Design services (graphic drawings and 3D drawings), quotation services, customisation services (wood packaging, paper packaging), batch production services, logistics services.

  • How long does it take for us to respond to your messages and inquiries?
  • Normally, we will reply to you on the next working day after we receive your message, if your project is urgent, you can also email us directly at sales@mingfengdg.com, or call us at +86 139 2928 8742. Our sales experts will answer your questions e-face-to-face at the first time.

  • What is your ordering process?
  • After you formally place a large order, MingFeng will manage the order process: sample confirmation, process confirmation, material confirmation, material ordering, material pre-preparation, assembly, finished product warehousing and shipment. You can ask your consultant to get the latest progress of the order.

  • What are your working hours?
  • Our working hours are from 8:00 AM to 12:00 PM and from 2:00 PM to 6:00 PM China Standard Time (CST).

  • How do I know the latest status of my order?
  • After you formally place a bulk order, MingFeng will manage the order process: sample confirmation, process confirmation, material confirmation, material ordering, material pre-preparation, assembly, finished product warehousing and shipment. You can ask your consultant to get the latest progress of the order.

  • How do I change something on the order I just placed?
  • You will need to contact your consultant as soon as possible to suspend the order production process to minimise the costs incurred and present your changes to your consultant. Your consultant will re-provide you with a sample service and quotation. If the modification incurs some loss to us, we will negotiate a settlement.

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